There is more to presence than merely identifying whether an associate is “available,” “away,” or “busy.”
For example, there are custom status messages, e.g., “on-road with limited access.” There are also enhanced presence states, wherein the UC platform collects detailed information about a user—such as whether that person is on the phone or in a meeting meeting—and displays it as a presence status so that others can make informed choices about the best way to contact him or her.
UC Exchange supports all presence forms, and it also conforms to each individual UC platform and to the various user-level settings for interruption management and presence access levels.
UC federation allows you to seamlessly chat with external colleagues regardless of their underlying UC platforms.
NextPlane only supports federated group chat as part of its Maxine conversational collaboration service. Maxine allows users to host group chat sessions and invite multiple federated participants to attend. Federated users can see all the participants, including their presence statuses, and chat with them as if they were on the same platform.
UC Exchange allows Microsoft Skype For Business or Lync users to easily share files, images, PDFs, documents, and spreadsheets with federated colleagues on Cisco WebEx Messenger, Broadsoft UC One and many more.
Federated User Tagging
The UC Exchange UC Federation Service allows your users to tag other federated users. Tagging allows users to receive notifications when their external peers are online.
Friendly Names and vCard
For UC platforms that support federated vCard functionality, UC Exchange allows your users to see the vCard contact information of their Maxine and federated colleagues.
“Is-typing” is an important chat feature that lets users see when the person they are communicating with is in process of sending a new chat message.
The UC Exchange Federation Service allows users see if their federated colleagues are still typing a message even if they are on different platforms.