IT and Employees In Tug-of-War Over Unsanctioned Tech

New Report Identifies End-User Oppositions and Other Challenges for IT as Employees Bring In Collaboration Tools

SUNNYVALE, CA – A new report uncovers a tug-of-war between IT departments and end-users over sanctioned collaboration tools used within the workplace.

A majority (82 percent) of end-users are pushing back on IT or management when the company tries to dictate which collaboration tools should be used. But IT is standing its ground; nearly two-thirds (63 percent) of information technology professionals say they prevail when employees push back.

The new report, from NextPlane, uncovers the risks associated with this influx of unauthorized collaboration tools, the internal pressures IT is feeling, and the level of resistance IT is experiencing from end-users who have strong preferences for their workplace tools.

The report, The Fight to Collaborate (Part 2): IT Stands Its Ground, is based on a survey of 750 IT professionals in various industries.

Despite the vast majority of IT professionals (84 percent) believing their companies are providing end-users with the software tools they need to collaborate successfully, they also recognize that end-users sometimes deviate from mandated technologies and use their own preferred tools to communicate with their colleagues.

But this departure from company policy runs into strong resistance from IT, mostly due to security risks. The top risk (79 percent) identified when employees introduce or use new technologies without IT’s approval is around the security of the company’s data and information. Other risks include the interoperability of the systems companies use (65 percent) and the productivity and efficiency of IT (71 percent).

But there are limits to IT’s resistance. As companies face pressure to limit attrition amid growing competition for valuable talent, more than two-thirds (69 percent) of respondents said that if a highly valued employee (a developer or engineer for instance) threatened to quit over which tools they can or cannot use, the company would capitulate rather than risk losing the employee.

“In the wake of an influx of new collaboration tools, IT is left to deal with pushback from their end-users as well as platform fragmentation when preferences don’t align and the fallout that goes with that,” said Farzin Shahidi, CEO of NextPlane. “IT needs a collaboration strategy that takes into account the preferences of its end-users without compromising seamless collaboration and communication across teams and the entire organization.

Additional findings in the report:

  • 23 percent felt confident they have visibility into which platforms are inside their company and the usage patterns of team collaboration tools
  • 13 percent said that some employees continued using the chosen tools in defiance of IT and the company.
  • 54 percent said the company has the final say on all of the collaboration tools end-users use to do their jobs
    • 36 percent said they have some say in what kind of collaboration tools they want to use to do their job

To view the complete report, Click Here

About NextPlane

NextPlane, the leading provider of unified collaboration and communication federation services, helps companies achieve a comprehensive and open collaboration strategy, connecting disparate and independent workstream collaboration platforms, and creating a seamless communication and collaboration environment for any enterprise, its workers and its partners. NextPlane’s services allow organizations and teams to seamlessly connect different collaboration tools to each other. The company’s software breaks down the walls that exist between legacy Unified Communications tools like Skype for Business, Cisco Jabber, and others as well as newer team collaboration tools like Slack, Microsoft Teams, Facebook Workplace, and others.

The solution allows companies to continue to use the collaboration and communication platforms of their choosing, reduces the IT cost and complexity of multiple tools in one organization and increases overall productivity. NextPlane CEO Farzin Shahidi founded the company with the vision to forge truly productive communication in a modern business world by breaking down barriers to comprehensive collaboration. NextPlane provides unified collaboration and communication services to global 5000 companies such as Accenture, Dow, IBM, Merck, Cisco, Comcast, and others. NextPlane ConverseCloud connects over 750,000 enterprise users and 500M messages every day. The company is based in Sunnyvale, California.

Laura Kubitz
104 West for NextPlane