How It Works

 

CONVERSECLOUD

ConverseCloud acts as a federation and interoperability clearinghouse between Unified Communication (UC)
and Team Collaboration (TC) platforms. As a clearinghouse, ConverseCloud performs both protocol, content and API
translations between SIP or XMPP based UC solutions, such as Cisco Jabber and Microsoft Skype for Business, and
API-based TC platforms, such as Slack and Microsoft Teams.

Search
federated
contacts
Add federated
contacts
See federated
contacts’ profiles
Share presence
Exchange chat
and IM messages
Invite federated
users to

Teams/Channels/Spaces

Participate in
federated

Teams/Channels/Spaces

Send messages
with Rich Text
Send messages
with Emojis
reactions
Share files

SUPPORTED PLATFORMS

PresenceChatUser ProfilesChannels/SpacesRich Text/EmojisFile Sharing
Microsoft
Microsoft Teams
Microsoft Skype for Business Online(O365)
Microsoft Skype for Business 2019
Microsoft Skype for Business 2016
Microsoft Lync 2013
Microsoft Lync 2010
Cisco
Cisco WebEx Teams
Cisco Jabber
Cisco Unified Communications
Manager IM & Presence Service
Cisco WebEx Messenger
BroadSoft UC-One®
Slack
Slack
Google
Google G-Suite Hangouts Chat
Zoom
Zoom Meetings & Chat
FaceBook
FaceBook Workplace
IBM
IBM Sametime 8.5.x
IBM Sametime 9.x
IBM Sametime 10.0
Refinitiv
Eikon Messenger
Chicago Mercantile Exchange
Chicago Mercantile Exchange Pivot
Symphony
Symphony Secure Collaboration
Unify
Unify Circuit
Unify OpenScape
Avaya
Avaya Aura
Fuze
Fuze
  • Generally available
  • Private preview
  • Coming soon

MANAGEMENT PORTAL

ConverseCloud provides a secure management portal for administrators where they can quickly
provision their domains for federation. Using the management portal, you can onboard your company’s
UC and TC domains and establish federation quickly and easily.
Simplified Provisioning
View a graphical representation of which domains and companies your company is federated with, as well as which additional non-sponsored companies are connected to your domains.
Powerful Tracking
Utilize charts and graphs containing up to 12 months of data on the number of unique users, as well as how many messages your users exchanged.
Comprehensive Directory
View the directory of over 1,000 federation-ready companies your company can connect with and send federation requests.
The email notification option triggers an email message to your operational staff on specific
events that may negatively impact the federated traffic to or from your domains.
Security

The ConverseCloud service delivers encrypted, enterprise-grade, cloud-based security, including:

256 Secure Socket Layer (SSL)
Secure SIP
Secure XMPP (both over TLS and dial-back)

ConverseCloud does not store the content of the messages sent through the platform. The service protects members’ UC platforms by only directing authorized traffic to them. As a result, hackers and rogue entities cannot mount XMPP or SIP DoS/DDoS-type attacks to disrupt UC environments.