How It Works



Supports 30 different platforms, establishing interoperability across internal UC and TC platforms or federating them externally with customers, partners or suppliers, regardless of the underlying platform
Delivers secure, enterprise-grade, cloud-based service, providing federated presence, chat, channels, and file sharing without requiring Guest Accounts
Provides a management portal for administrators to provision UC or TC domains quickly, establish federations, and receive summary and detailed usage reports


ConverseCloud acts as a federation and interoperability clearinghouse between Unified Communication (UC) and Team Collaboration (TC) platforms. As a clearinghouse, ConverseCloud performs both protocol, content and API translations between SIP or XMPP based UC solutions, such as Cisco Jabber and Microsoft Skype for Business, and API-based TC platforms, such as Slack and Microsoft Teams.

For IM, Presence, group chat, channels, spaces, and file sharing this involves translating between the SIP, XMPP protocols, and platform-specific APIs.

As a universal interoperability and federation hub, ConverseCloud terminates and decapsulates the message from each platform, it determines the routing destinations and re-assembles each message based on what is expected by the target UC or TC platform of the message. For most federations, the routing is based on the domain of the destination address.

ConverseCloud uses TLS (transport layer security) for all SIP and XMPP signaling as well as for API-based communication between federating UC platforms wherever supported.

Supported Features

  • Chat
    Users can add their external colleagues to their contact list and securely exchange instant messages as if they are on the same platform.

  • Presence and Enhanced Presence
    Users can share their presence status with their internal or external colleagues based on access levels, automatic activity sensing (On the Phone, In a Meeting, In a Call) and end-user interruption settings. ConverseCloud goes beyond the typical presence states of either “Available,” “Away,” “Busy” or “DND” by providing custom status messages and enhanced presence states between federated colleagues.

  • Channels & Group Chat
    Users can host and invite their external contacts into a group chat and channel sessions. All participants are visible, including their presence status, as if they are on the same native platform.

  • File Sharing
    Users can share files and documents with their external contacts and vice versa.

Management Portal

ConverseCloud provides a secure management portal for administrators where they can quickly provision their domains for federation. Using the management portal, you can onboard your company’s UC and TC domains and establish federation quickly and easily.

    You can also:
  • View a graphical representation of which domains and companies your company is federated with, as well as which additional non-sponsored companies are connected to your domains.
  • Utilize charts and graphs containing up to 12 months of data on the number of unique users, as well as how many messages your users exchanged.
  • View the directory of over 1,000 federation-ready companies your company can connect with and send federation requests.
  • The email notification option triggers an email message to your operational staff on specific events that may negatively impact the federated traffic to or from your domains.


  • The ConverseCloud service delivers encrypted, enterprise-grade, cloud-based security, including:

    • 256 Secure Socket Layer (SSL)
    • Secure SIP
    • Secure XMPP (both over TLS and dial-back)

    ConverseCloud does not store the content of the messages sent through the platform. The service protects members’ UC platforms by only directing authorized traffic to them.


Delivering Interoperability and Federation Across The Largest Number of
Unified Communication and Team Collaboration Platforms

Microsoft Teams, Skype for Business Online (Office 365), Skype for Business, Lync 2013 and 2010; Cisco WebEx Teams,
WebEx Messenger, Unified Communication Manager IM and Presence Service; IBM Sametime; Slack; Facebook WorkPlace; Fuze, Unify Circuit and OpenScape®; BroadSoft UC-One®; Thomson Reuters Eikon Messenger; Chicago Mercantile Exchange (CMS) Pivot; Avaya Aura; Tigase; and ConverseMaxine, to name a few.