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The Conversational Enterprise

Advances in cognitive technologies are making it possible to provide more accurate and relevant automated dialogues, giving rise to an increased use of chatbots for enterprise and B2B applications By Farzin Shahidi, CEO, NextPlane Over the last year, several organizations have launched chatbots for all kinds of niche services — from software applications…

Despite Their Popularity, Most Enterprises Haven’t Adopted Team Messaging Services Yet. Here’s Why.

So, you’ve undoubtedly heard of the rise of a new crop of messaging and collaboration apps. While the look, feel and functionality of these newcomers are all different, their underlying services were built for the same reason: to accelerate collaboration and decision-making processes, thereby boosting team productivity. But despite all the buzz team…

How UC vendors should approach the modern workplace

In order to ensure the most optimal experience for their customers, UC vendors would be wise to consider integrating middleware into their platforms. Why? To allow their customers the ability to communicate with any client they want on their computers or mobile devices, and still be able to connect with…

What Are The Three Main UC and Team Collaboration Federation Types?

Many of today’s workers find themselves collaborating with their external business partners on a regular basis. In fact, many of these individuals work with their partners more frequently than they do their own coworkers. For these kinds of end-users to be successful, it is essential that they’re equipped with collaboration…

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