Melissa Abramson
AUTHOR: Melissa Abramson
Sep 4, 2019 - 2 min read

NEW eBook: Connecting Collaboration Platforms in the Age of Slack

With an ever-expanding selection of collaboration tools, the market share is stretched thin. Despite heavyweights such as Slack, MS Teams, and Cisco looking to rise to the top, the abundance of choice makes it near impossible for one vendor to break through end-user preference and be the single source for everyone’s collaboration needs.

So, what happens if no one takes the crown in the team collaboration space? Well, from an end-user perspective, a plethora of choice often means that end users will use any collaboration tool they want — and they are. From an IT perspective, this causes issues with control, security, support, and cost. 

Despite IT’s best efforts to manage shadow IT, a recent report we conducted found that nearly three-fourths of end users have successfully implemented their own tools and apps, utilizing a mixed platform approach in the enterprise. In addition to security risks, a key issue is that unlike email, these different collaboration platforms can’t talk to one another — either internally or externally — so communications become siloed and hindered.

We wanted to take a deeper dive and explore instances where both intracompany and intercompany collaboration are needed. Our new eBook, Connecting Collaboration Platforms In The Age Of Slack, looks into the following scenarios and how IT can develop a collaboration strategy that addresses these challenges: 

  • A single platform mandate is where the enterprise adopts one collaboration tool. Even if IT manages to get everyone on board, they can’t control the platforms outside groups, such as suppliers or customers, choose to use, making it difficult for workers to communicate outside the organization.
  • As team collaboration tools gain more traction, companies are migrating more to TC platforms from UC tools. This can be a cumbersome and long process, and companies on disjointed platforms exacerbate the time even more.
  • Many times, companies use guest accounts to connect disparate platforms within the enterprise. However, productivity and scalability issues persist along with potential security risks and cost concerns.

For truly open communication, we recommend a solution that combines both interoperability (intracompany) and federation (intercompany) capabilities. 

To learn more about these solutions and how to navigate the evolving collaboration market, be sure to read Connecting Collaboration Platforms In The Age Of Slack.