New federation services are needed for B2B unified communications.

UC has no standards (yet), so, although multimodal unified communications are slowly but surely displacing legacy voice telephony, person-to-person voice conversations will always be an important part of UC. However, UC must support end users both inside and outside of an organization, even when they are using different UC technology platforms or services (UCaaS). Federated services play an important role in facilitating such contacts between people at different organizations or different locations, but must connect easily for real-time and near real-time conversations.

Since flexible access to people that may use different communication services is fundamental to the UC concept of business communications in general, I discussed the growing role of federation services with Farzin Shahidi, CEO of NextPlane, a leading provider of such a service.

What are the key trends that are changing the nature of business communication?

Shahidi: There’s certainly a lot going on, so I thought I’d focus on five major trends:

  • Email and internal desk phones are no longer adequate communication tools in today‚Äôs fast-paced 24×7 business environments. Instead, knowledge workers are adopting both real-time and near real-time communication tools to get the job done. As a result, instant messaging and presence are replacing email, and IP-based voice and video calls are replacing PSTN desk phone connections.
  • The success of the modern enterprise is rooted in its ability to provide knowledge workers the tools they need to securely collaborate with their business partners in real time; which is what UC platforms do best today. At the same time, their employees are demanding access to seamless embedded voice and video communications (the promise of WebRTC), as well as project and file-based collaboration tools.
  • View the full article on No Jitter

    Author: Art Rosenberg