New federation services are needed for B2B unified communications.
UC has no standards (yet), so, although multimodal unified communications are slowly but surely displacing legacy voice telephony, person-to-person voice conversations will always be an important part of UC. However, UC must support end users both inside and outside of an organization, even when they are using different UC technology platforms or services (UCaaS). Federated services play an important role in facilitating such contacts between people at different organizations or different locations, but must connect easily for real-time and near real-time conversations.
Since flexible access to people that may use different communication services is fundamental to the UC concept of business communications in general, I discussed the growing role of federation services with Farzin Shahidi, CEO of NextPlane, a leading provider of such a service.
What are the key trends that are changing the nature of business communication?
Shahidi: There’s certainly a lot going on, so I thought I’d focus on five major trends:
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Author: Art Rosenberg