Microsoft – UC Federation
There is more to presence than “Available,” “Away,” and “Busy.” For example, Microsoft Lync and Office Communicator also provide “DND,” “Be Right Back,” “Appear Away,” and “Off Work” as well as custom status messages and enhanced presence states. The enhanced presence capabilities of Microsoft Lync and Office Communicator collect detailed information about a user, such as “On the Phone” or “In a Meeting” and send this information as a presence status so that others can make informed choices about the best way to contact the user. The UC Exchange UC Federation Service not only supports all of the Microsoft Lync and Office Communicator presence and enhanced presence states, it also conforms to user-level settings for interruption management and presence access levels.
UC Exchange allows Microsoft Lync and Office Communicator users to host and invite multiple federated participants into a single or multiple multi-user chat sessions. Microsoft Lync and Office Communicator users can see all the federated participants, including their presence status, and view those who join or leave the session as if they were on the same platform.
Federated User Tagging
Trying to track down a busy colleague in external organizations can be time consuming and difficult. Tagging users and getting notifications of when they are available is very useful. With the UC Exchange Federation Service, you can tag your federated colleagues as if they are on Lync – a toaster message will pop up with an alert when they are available.
Friendly Names and V-Card
Microsoft Lync and Office Communicator can display contacts by their “friendly names.” This helps users to easily locate their colleagues on their contact list. UC Exchange allows users on Microsoft Lync and Office Communicator to also show federated users by their friendly names rather than their SIP or XMPP addresses. Moreover, UC Exchange allows users Microsoft Lync and Office Communicator users to see the V-Card contact information – when supported by UC Platforms and allowed by policies – of their federated colleagues.
“Is typing” is an important chat feature that helps users know when the person they are chatting with is in process of sending a new chat message. UC Exchange allows Microsoft Lync and Office Communicator users see if their federated colleagues are still typing a message even if they are on a different platform.