Team Collaboration in 2020: Mixed Software Environments

Increasingly multiple team collaboration platforms, like Slack, Microsoft Teams, Cisco WebEx, are being used within enterprises, compounding the challenges for IT and its ability to maintain open, seamless communication for users and teams. Our survey shows two out of three IT professionals report that collaboration platforms are now the de facto tool for their users to communicate with colleagues inside or outside the enterprise.

Exacerbating the mixed environment is a fundamental shift from email to team collaboration platforms. With user-friendly features like file sharing, group conversations, powerful search and application integration, workers are shifting the bulk of their day-to-day communications to these new collaboration tools.