Microsoft Teams Privacy & Permissions
Increasingly your colleagues, inside and outside your enterprise, are on other collaboration platforms such as Slack or Cisco Webex Teams. Others may be on legacy platforms such as Cisco IM & Presence or Microsoft Skype for Business.
NextPlane ConverseCloud service acts as a universal hub to bridge the interoperability gap between Microsoft Teams and other collaboration platforms, so you can:
- Add non-Teams contacts
- Exchange chat and IM messages
- Send messages with rich text and emoji reactions
- View non-Teams contacts’ profiles
- Share presence
- Invite non-Teams contacts to channels
- Participate in Slack channels
What This Policy Covers
Your privacy is important to us, and so is being transparent about how we collect, use, and share information about you. This policy is intended to help you understand:
- What information we collect about you
- How we use the information we collect
- How we share the information we collect
- How we store and secure the information we collect
- Other important privacy information
If you do not agree with this policy, do not access or use our NextPlane services or interact with any other aspect of our business.
Where we provide the NextPlane services under contract with your employer, that organization controls the information processed by the services. This policy does not apply to the extent we process personal information in the role of a processor on behalf of such organizations.
Information NextPlane Collects and Receives
We collect different kinds of information. Some of it is personally identifiable, while some is non-identifiable or aggregated. Here are the types of information we collect or receive:
During the installation, the nextplane App will request the following permissions:
- To receive messages and data
- To send messages and notifications
- To access user presence and profile information
The permissions given to the nextplane App allow NextPlane to:
- Listen to the Microsoft Teams events, like when users post new messages to their respective Microsoft Teams chat, add emoji, invoke an invite command, modify or delete messages.
- Retrieve and send messages to the Microsoft Teams peer-to-peer chat.
- Subscribe to Teams notification presence and user profile updates.
NextPlane receives events, retrieves, or sends messages only to those Microsoft Teams peer-to-peer chats where the users have added the NextPlane apps. Otherwise, NextPlane cannot listen to any events or perform any actions in these chats. Also, NextPlane has no access to any kind of information (messages or files) shared in the Microsoft Teams channels where your users have not added the NextPlane apps.
NextPlane collects Microsoft Teams users’ ID and profile information and keeps them in its encrypted database. NextPlane only uses this information to provide external contacts with their connected Microsoft Teams’ users’ contact details.
The NextPlane servers automatically record a log entry for each message they process. The log entry contains only the metadata without the message content. The metadata comprises the following fields:
- Sender address (e.g., email@example.com)
- Receiver address (e.g., firstname.lastname@example.org)
- Message type (IM, Presence, typing, error)
- Message time and date
- Chat session ID
How We Use the Information We Collect
For research and development:
We are always looking for ways to make our services smarter, faster, secure, integrated, and useful. We use the information and collective learnings (including feedback) about how people use our NextPlane services to troubleshoot, identify trends, usage, activity patterns, and areas to improve our services and develop new products, features, and technologies that benefit our customers.
For customer support:
We use your information to resolve technical issues you encounter, to respond to your requests for assistance, to analyze crash information, and to repair and improve the NextPlane services.
For safety and security:
We use the information about you and your use service to verify accounts and activity, to detect, prevent, and respond to potential or actual security incidents, and to monitor and protect against other malicious, deceptive, fraudulent, or illegal activity, including violations of NextPlane service policies.
To protect our legitimate business interests and legal rights:
Where required by law or where we believe it is necessary to protect our legal rights, interests, and the interests of others, we use information about you in connection with legal claims, compliance, regulatory, and audit functions, and disclosures in connection with the acquisition, merger, or sale of a business.
Legal bases for processing (for EEA users): If you are an individual in the European Economic Area (EEA), we collect and process information about you only where we have legal bases for doing so under applicable EU laws. The legal bases depend on how you use NextPlane. This means we collect and use your information only when:
- We need it to provide the NextPlane services, including to operate the NextPlane services, provide customer support and personalized features, and to protect the safety and security of the NextPlane services.
- It satisfies a legitimate interest (which is not overridden by your data protection interests), such as for research and development, to market and promote the NextPlane services and to protect our legal rights and interests.
- You give us consent to do so for a specific purpose.
- We need to process your data to comply with a legal obligation.
If you have consented to our use of information about you for a specific purpose, you have the right to change your mind at any time, but this will not affect any processing that has already taken place. Where we are using your information because NextPlane or your employer has a legitimate interest to do so, you have the right to object to that use though, in some cases, this may mean no longer using the NextPlane services.
How We Share the Information We Collect
NextPlane provides an interoperability service and wants it to work well for you. NextPlane is not in the business of selling information about you to advertisers or other third parties.
Information Storage and Security
We use industry-standard technical and organizational measures to secure the information we store. While we implement safeguards designed to protect your information, no security system is impenetrable, and due to the inherent nature of the Internet, we cannot guarantee that information, during transmission through the Internet or while stored on our systems or otherwise in our care, is absolutely safe from intrusion by others.
Other Important Privacy Information
Notice to End Users
The NextPlane service is for use by organizations and enterprise end users. Where NextPlane made available to you through an organization (e.g., your employer), that organization is the administrator of the service and is responsible for the accounts over which it has control. If this is the case, please direct your data privacy questions to your administrator, as your use of NextPlane is subject to that organization’s policies. We are not responsible for the privacy or security practices of an administrator’s organization, which may be different than this policy.
Once an administrator asserts control over your account or use of the NextPlane services, you will no longer be able to change the email address associated with your account without administrator's approval.
Please contact your organization or refer to your administrator’s organizational policies for more information.
Exercising your rights: If you are a California resident, some additional rights may be available to you under the California Consumer Protection Act (“CCPA”). This policy explains the tools that we have made available to you to exercise your data rights under the CCPA, such as the right to deletion and the right to request access to the categories of information we have collected about you. For more information on how to exercise your rights, please visit the “How to access and control your information” section of this policy. We encourage you to manage your information and to make use of the privacy controls we have included in our services. You will not be discriminated against for exercising any of your privacy rights under the CCPA. To protect your information from unauthorized access or deletion, we may require you to provide additional information for verification. If we cannot verify your identity, we will not provide or delete your information.
Sharing your personal information: We don’t sell your personal information. We do share your information with others as described in the “How we share information we collect” section of this policy.
Processing your information: This policy describes the categories of personal information we may collect, the sources of that information, and our deletion and retention policies. We’ve also included information about how we may process your information, which includes for “business purposes” under the CCPA – such as to protect against illegal activities and for the development of new products, features, and technologies. If you have questions about the categories of information we may collect about you, please be sure to visit the section of this policy called, “What information we collect about you.” For more details about our processing activities, please be sure to visit the section called, “How we use the information we collect.”
If you have any questions or would like to exercise your rights under the CCPA, you can reach out to us at email@example.com.
Our Policy Towards Children
The NextPlane services are not directed to individuals under 16. We do not knowingly collect personal information from children under 16. If we become aware that a child under 16 has provided us with personal information, we will take steps to delete such information. If you become aware that a child has provided us with personal information, please contact NextPlane.
NextPlane, Inc. controls your information. If you have questions or concerns about how your information is handled, please direct your inquiry to NextPlane.
530 Lakeside Drive
Sunnyvale, CA 94085