NextPlane Response to COVID-19

As the COVID-19 pandemic continues to evolve, we want to let you know that NextPlane has a comprehensive plan in place to ensure the highest level of security, uptime, resiliency, and availability. Being able to respond quickly to rapidly-evolving situations like this pandemic while maintaining uninterrupted service is part of NextPlane’s Business Continuity program and a big part of our commitment to our customers.

To help provide more visibility into our strategy, we wanted to provide additional details about our plans and how we execute them while maintaining the health and safety of our employees. These plans identify our most critical processes, mitigation strategies, and human response efforts during an incident or disaster. We’ve already enacted several measures across our business to ensure complete service delivery and the health of our community.

Infrastructure resilience and reliability

NextPlane handles over 500,000,000 messages per day globally and manages nearly  750,000 users across nearly over 2,000 active federations. To deliver 99.9%+ uptime, we leverage multiple public cloud partners such as AWS, to deliver our service.  This diversity in infrastructure partners gives us flexibility if supply chains are disrupted in an extended crisis. Our Network and Security Operation team is also managed in multiple, geographically diverse sites globally, ensuring complete resilience of our systems.

During COVID-19, as an extra precaution, we’ve enacted our Business Continuity plans to ensure core business functions and technology are operational in the event of any potential disruption. For more information on NextPlane system status across all critical services, please visit https://nextplane.statuspage.io/.

Workforce resilience and business continuity

Keeping our operations running is critical to us. Given our mobility culture, work from home practices is part of our normal business operations. We currently leverage a range of best-of-breed technologies for secure content collaboration (Box), video communication (Uber Conference), messaging (Slack), secure identity (Okta), Cisco AnyConnect (VPN) Duo Security (MFA) and other critical cloud tools to deliver uninterrupted remote work for all employees. Out of an abundance of caution during COVID-19, we’re supporting employees, regardless of office location, to do their work remotely.

We have long recognized the potential risks associated with service interruptions due to adverse events, such as an earthquake, power outage, or a public health crisis like COVID-19, affecting our strategic, operational, stakeholder and customer obligations. This is why we have had a Business Continuity program in place to provide the policies and plans necessary for protecting NextPlane’s operations and critical business functions.

Health and safety for NextPlane employees

Our core values guide our philosophical and operational principles and priorities in any crisis. Above all else, we place the highest priority on the welfare of all NextPlane employees, customers, and visitors. We have implemented several measures to ensure the health and safety of our community, including supporting remote work for all NextPlane employees, suspending international travel and limiting non-essential domestic travel, reducing large customer events and gatherings, and improving health and hygiene across all office locations by maintaining sanitation supplies and encouraging an “if you are sick, stay home” mindset. Additionally, we are also now conducting our New Hire Orientation and candidate interviews virtually.

Supporting remote work with NextPlane

NextPlane has long been a part of how our customers support mobile and remote work by providing seamless, secure and uninterrupted universal interoperability is NextPlane’s ConverseCloud. The NextPlane ConverseCloud connects multiple TC and UC platforms, powering the integration of chat, presence, file sharing, rich text, emojis and other core collaboration functions between workers who use disparate platforms. And for IT, getting set up is incredibly simple.

We deeply appreciate your partnership with NextPlane, and we understand that this can be a very difficult time within your teams and communities. Please rest assured that NextPlane is doing everything it can to help, and reach out to us at any point if we can be doing more.

Thanks,

The NextPlane Team

Published 03/23/20