4 Unpopular UC Interoperability Challenges And How To Fix Them

Every upgrade no matter how good presents a whole new set of challenges to every organization. In most cases, it’s usually getting accustomed to the new system, blending the new with the old or adaptation problems.

In the business world, there have been several difficulties encountered in trying to improve communication experiences.

A great example is the migration to clouds and for many organizations, the migration has included a lot of hassles along the line. The common practice for most organizations in trying to navigate their cloud experience is to adopt the hybrid approach.

The hybrid approach simply involves the combination of several technologies from different vendors for better efficiency.

UC Interoperability and It Importance

Most software systems are now composed of independently developed components which can also function in isolation. The composition of this software can only be made possible if the components are interoperable. 

Hence, UC interoperability is the ability of different software and components being able to work together to achieve some tasks.

Many ask the question why it is important. Factually, different software have diverse communication protocols, data types and middleware technology used in their setup. These differences hamper an organization’s effectiveness.

Interoperability now constitutes majority of the problems faced by an organization especially in terms of UC implementation. In the current business space, most organizations rely on different UC platforms from several vendors.

For example, an organization may use Webex in its contact centre and use Microsoft Teams for business communication in other parts of the enterprise. Although it is not a crime to employ this mismatched setup, this type of diversity usually constitute a roadblock to a smooth collaboration.

It increases interoperability agitations and constitute a complex, expensive and time consuming scenario around any UC deployment.

However, using the correct measures can avert interoperability challenges. Below are 4 vital challenges and how to fix them.

Visibility across all frontiers

Although each vendor provides an effective way to monitor their own application, it is still important for the enterprise to find a collective means of keeping an eye on all.

A unified communications system that contemporaneously provides visibility to all is required. This is because each vendor’s tools do not provide a holistic performance-management tool that includes all of the disparate applications, endpoints, servers aswell as network devices, which are a key component of the overall UC deployment.

Solution

In this case, a third party tool that performs a comprehensive oversight function on the entire system is required. 

One of the qualities of this tool is that it will help the administrator see across the diverse UC technologies in order to monitor their efficiency and to ensure all systems are functional. 

The performance management tool also helps you ensure that the end user experience is just as expected. 

Ability to troubleshoot

The ability to spot and resolve glitches in a time conscious manner is also critical. 

It is true that each vendor supplies tools that have the ability to troubleshoot themselves but that’s simply not sufficient. 

The interconnection and dependence that exists between UC system makes it necessary to possess the means by which each system can be assessed aswell as a collective troubleshooting. 

For example, the employees in an organization may use UC vendors for from both Webex and Microsoft for workplace collaboration. In case of a malfunction, how do you troubleshoot a communication system that is interlaced?

Solution

Acquiring a tool that is adaptable to multiple systems and has the ability to trouble shoot across different vendors is in order.

This saves the organization a great deal of time by identifying the origin of the problem. It also helps the IT department recover quickly from a downtime and get the systems back up running.

A Comprehensive Cloud Clarity

The UC industry is making a rapid exodus towards a full cloud adoption. Enterprises who were adamant at first are beginning to also recognize the advantages of cloud. 

While some are introducing cloud full-time, some are taking on the hybrid approach that includes keeping some of the UC systems on ground while others are moved to cloud.

The hybrid approach however brings complexity and raises the question of identity – who owns what.  For instance, is an undelivered text as a result of the on-site systems or the cloud based? 

This calls for a proactive and comprehensive performance management in a hybrid environment. This is because issues that could cause a hindrance should be quickly identified in order to maintain an efficient workforce and a top-notch user experience.

Solution

An effective all-encompassing management solution that can comfortably accommodate a wide range of UC systems is essential as you move from one platform to the other. It is also required for a seamless transition as you move more of your UC systems to cloud.

This is key for a better interoperability and a superb customer service. In cases where a call fails to go through for instance, the holistic management solution is able to identify the origin and address it accordingly.

Expert Advice

The all-important infrastructure required to facilitate a digital transformation is usually costly and complex, seeking solutions from diverse vendors back and forth the tech setup.

This is where a trusted partner with a certified track record comes in handy. Partnering with an expert is a great way for your organization to reduce deployment worries and increase the speed of delivery by conducting an in-depth analysis and planning.

For instance, an organization may spend a thousands of dollars to install and maintain Skype only to purchase inferior headsets which hampers call quality and results in a horrific user experience. 

Solution 

Partnering with a top class agent provides you with up-to-date information about state of the art innovations that can complement your huge UC investments.

The expert consulted will also ensure that the best decisions are made at all times to guarantee an awesome user experience.

Essentially, the success of your UC exploration largely depends on your ability to optimize and manage your multivendor environment. A holistic management tool that simultaneously keeps an eye on the various technologies that interoperate on all major platforms will ease your organizations UC life and bring much success.

Published 08/28/19