Cisco – IM and Presence Federation
Presence and Enhanced Presence Mapping
Cisco Jabber presence deviates from standard XMPP presence states of “Available,” “Away,” Extended away,“ “Do not disturb,” and “Free to Chat.” Cisco Jabber only provides “Available,” “Away,” and “Do not disturb” as well as custom status messages and enhanced presence states. The enhanced presence capabilities of Cisco Jabber collect detailed information about a user—such as whether they’re “On the Phone” or “In a Meeting” —and send this information as a presence status so that federated contacts can make informed choices about the best way to reach Cisco users. In addition to supporting all of the Cisco Jabber presence and enhanced presence states, the UC Exchange IM and Presence Federation Service also conforms to user-level settings for presence access levels and interruption management.
“Is typing” is an important chat feature that helps users know when the person they are chatting with is in process of sending a new chat message. UC Exchange allows Cisco Jabber users see if their federated colleagues are still typing a message even if they are on a different platform, such as Microsoft Lync.