Cisco – IM and Presence Federation

Presence and Enhanced Presence Mapping

Cisco UC federation presence
Cisco Jabber presence deviates from standard XMPP presence states of “Available,” “Away,” Extended away,“ “Do not disturb,” and “Free to Chat.” Cisco Jabber only provides “Available,” “Away,” and “Do not disturb” as well as custom status messages and enhanced presence states.

The enhanced presence capabilities of Cisco Jabber collect detailed information about a user—such as whether they’re “On the Phone” or “In a Meeting” —and send this information as a presence status so that federated contacts can make informed choices about the best way to reach Cisco users.

In addition to supporting all of the Cisco Jabber presence and enhanced presence states, the UC Exchange IM and Presence Federation Service also conforms to user-level settings for presence access levels and interruption management.

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Cisco UC federation chat
Cisco Jabber users can seamlessly exchange instant messages with their federated colleagues as if they have Cisco Jabber.

Multi-user Chat

Cisco UC federation multi-user chat
UC Exchange allows Cisco Jabber users to host and invite multiple federated participants into a single or multiple multi-user chat sessions.

Federated users can see all participants, including their presence status, and view those who join or leave the session as if they were on the same platform.

Friendly Names

Cisco UC federation friendly name Cisco Jabber can display contacts by their “friendly names.” This helps users to easily locate their colleagues on their contact list.

UC Exchange allows users on Cisco Jabber to see their federated users by their “friendly names” rather than their SIP addresses.

Is Typing

Cisco UC federation is typing
“Is typing” is an important chat feature that helps users know when the person they are chatting with is in process of sending a new chat message.

UC Exchange allows Cisco Jabber users see if their federated colleagues are still typing a message even if they are on a different platform, such as Microsoft Lync.

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